Frequently Asked Questions (FAQs)

Here is a list of frequently questions(FAQs) and their answers.

  • Can you offer OEM & ODM services?

    Yes, we can offer OEM and ODM services according to customers requirements.

  • How about after sales service?

    Our sales team are online 24 hours a day to help you solve any problems.

  • What is your product warranty?

    1 year warranty after delivery or working time of 2000 hours on condition that it is used in normal assembly state and lubrication condition recorded in product specificaton.

  • What is your terms of payment ?

    For order amount which is less than 1000USD, 100% in advance; more than 1000USD, 30% T/T in advance, balance before shippment.

  • What's the biggest advantage of your products?

    Our product series is very complete, and the quality of the products is stable. The most important is the highest cost-effective in China.

  • Do you produce the harmonic gearbox by yourself?

    Yes, we are top harmonic gearbox manuafacturer in China, the total factory is 30,000 square meters with over 500 employees, Laifual's R&D center is recognized as a "high-tech enterprise R&D center in China".

  • What's the general delivery time?

    For standard product, the delivery time normally around 2-3 weeks. For customized products, normally aound 1-2 months.

  • Do you have professional technology team?

    Yes, we have more than 100 employees on the technical team. We can offer a professional technical solutions for customers' projects.

  • Can you supply products with large quantity?

    Yes, we can. Our annual production ability is more than 300,000pcs.


We believe in delivering excellent customer service and we are dedicated to our customers.
If you want to know more about our products, prices, and customized services, please contact us with more details, we will respond as soon as possible.


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